PCS Home Page

www.pcs-consulting.com

P.O. BOX 220 - SMILEY TX 78159

_{Call Practical Computer Solutions technical support @ (830) 857-5057}

Support
Hours

9am - 12pm
Mon - Fri
E.S.T

10am - 12pm
Sat - Sun
E.S.T

We will accept calls at other times but our response time may not be as fast.

We would like
to take this opportunity
to express our appreciation
to you.

For those
of you
who
have used
our services
in the past,
we want you
to know it is
a pleasure doing
business
with you...

We look
forward to another year
as your
technical support specialists.

Welcome to our website. . .I am Barb Colmery, the owner of Practical Computer Solutions. I have 15 years' experience as a consultant and technical support provider.

PCS has provided consulting and technical support for CLIP software users for over 9 years.

We take great pride in the level of service we have provided. Our support line is answered from 9am until 12pm EST Monday through Friday, and 10am until 12pm Saturday and Sunday. We are available much later in the evening than most other technical support services. We also take calls during weekends and holidays to keep your operations running smoothly.

If you are new to our services, we look forward
to the pleasure of working with you.

We are proud of our reputation for providing
an exceptional level of service.

We know and appreciate how valuable your time is.

We provide the most rapid response time possible.

Our primary goals include helping you learn to use your system more efficiently and implement procedures to protect your information.

COMING SOON:

safe backup & restore procedures
safeguards and protection against viruses
cautions about peer-to-peer networks
merge letters

Practical Computer Solutions (pcs) offers consulting and services for individuals and small businesses. Our primary services are:

technical support for CLIP and other software
training
software sales
hardware and software installation
custom system configurations

contacting technical support

If I am not available to answer your call directly, you will reach my voice-mail pager. However, occasionally pages do not transmit, or we may be involved in a lengthy support problem. It has always been our policy to return phone calls the same day, and we generally respond within 1 hour, if not sooner. Often you will receive a call back in less than 15 minutes. If you have not received a call back within 30 minutes, please assume that the page did not go through and contact us again.

Please note - digital (numeric) pages are not reliable in this area (where you punch in your phone number instead of leaving a voice message). For this reason, I suggest that you leave a voice message. Be sure to include your name, company name, telephone with area code, CLIP serial number, and the reason for your call.

Be sure to specify in your message when you will be available. If you will only be available for a short time or if you would prefer a call back at a different time or day, be sure to explain this in your message. If you let us know, we will make every effort possible to arrange our call back to you at your requested time.